Refund & Return Policy – Aurellu

At Aurellu, we follow the European Union 14-Day Right of Withdrawal (“cooling-off period”). This means you have 14 days from the day you receive your order to request a refund or cancellation — for any reason.

How to Request a Refund or Return

To exercise your right of withdrawal, please email us at contact.aurellu@gmail.com within 14 days of receiving your order, including the following information:

• Your full name

• Your order number (e.g., #5063)

• The item(s) you wish to return

• The date you received your order

Once we receive your request, our team will check eligibility and provide you with return instructions.

⚠️ Items returned without first contacting us will not be accepted.

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Conditions for a Refund

• Items must be unused, unworn, with original tags and packaging.

• Proof of purchase is required.

• You are responsible for the cost of return shipping (unless the item is defective or incorrect).

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Damages and Issues

If your order arrives defective, damaged, or incorrect, contact us immediately. We will cover return costs and arrange a replacement or full refund.

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Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom products (personalized or made-to-order items)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, gases

• Gift cards and items purchased on final sale

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Refund Process

• Once your return is received and approved, we will notify you.

• Refunds will be issued to your original payment method within 10 business days.

• If more than 15 business days have passed since approval and you have not received your refund, please contact us.