Contact Us – Aurellu

If you have any questions, concerns, or need support with your order, we’re here to help. Our customer care team typically responds within 12 to 24 hours, from Monday to Friday.

Email Support

For all inquiries, please contact us at:
contact.aurellu@gmail.com

We aim to respond within one business day.

Customer Service Hours

Monday to Friday
8:00 AM – 6:00 PM (GMT)

Order Inquiries

When contacting us about an order, please include the following information:

• Your order number (e.g., #1234)

• The email address used at checkout

• Any relevant photos if the item is damaged or incorrect

This helps us resolve your issue more efficiently.

Returns and Refunds

To request a return, please use our Returns Portal and follow the instructions provided.

How We Can Help

Our team is available to assist with:

• Order status and tracking

• Product information

• Return and refund requests

• General inquiries

Thank you for choosing Aurellu.
We’re committed to providing thoughtful service and quality products that inspire well-being.